another bank of america customer, the same debt collection company hounded geoff burke of lynchburg, virginia, with similar phone tactics. >> saved message, wednesday, 1:58 p.m. >> yeah, that's what i thought, you're not going to pick up the phone, huh? yeah, i have you scared, you don't want to pick up the phone now? huh? it is because you're in bed with your sister? or with your mom, your cousin? huh? or what? little punk. >> reporter: but it was a case of mistaken identity. burke says he received calls like that for months until they finally realized they had the wrong person. >> the calls came from a blocked number. the individual would not identify himself. i had no way to put an end to the phone calls. >> reporter: both burke and allen jones sued a.c.t. >> yeah, that's what i thought. >> reporter: jones' lawyers claim the company hires young, aggressive collectors and supervisors with shady backgrounds and has a culture of using racist approaches to get someone to pay up. >> in my opinion, they'll dehumanize anybody to get the money. >> the collectors get paid a percentage. a percentage